CALLS AND EMERGENCIES
Pausing the agent
The Pause agent and Closed today switches, what callers hear, and what a pause does not do.
There are two quick controls. They are on the Inbox and under More.
Closed today
Callers hear that you are closed and can leave a message. Use it for an unplanned day off. It covers today only, in your time zone.
Pause agent
Stops the agent answering until you switch it back on. Use it if you want to take every call yourself for a while.
- Callers hear a short message that the business cannot take their call right now, and to try again later. The call is then logged as missed.
- The agent does not run while paused, which means it does not run its emergency protocol either.
- Pausing does not turn off call forwarding. If you want calls to ring your phone only, turn forwarding off with your carrier. See Forwarding your number.
Switch the agent back on when you are done. The status at the top of the portal shows whether it is Answering calls, Paused, Closed today or Setting up.
Pauses we start
If an invoice is still unpaid 21 days after its due date, the agent stops answering. See Billing and invoices.
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