What connects to Ringwise.

Availability follows your real schedule, and bookings land on it.

• Your busy time is checked live on every availability and booking check. It is never cached.
• Booked jobs are added to your calendar as events. Reschedules and cancels update the event.
• If Google cannot be reached, the agent does not guess. It offers to take a message instead.
• Only a refresh token is stored, and it is encrypted at rest.

Where: Settings, then Calendar, then Connect Google Calendar (account owners).

No calendar tool? Appointments live in Ringwise.

• Every booked job shows up under Visits, with the day, time, address and the issue.
• You can mark a visit Done or Cancel it from the same screen.
• Slot length, buffer between jobs, minimum notice and how far ahead callers can book are your settings.

Where: Visits tab. Booking rules are under Settings.

A local number for your agent, with calls forwarded from the line you already use.

• During setup you search by area code and choose a local number. Numbers are provisioned through Telnyx.
• You forward calls from your current line to that number: no answer, busy, after hours, or everything.
• With live routing on, emergencies and callers who ask for a person ring your on-call or office numbers; whoever presses 1 gets the call.
• We do not port your existing number. You keep it and forward from it.

Where: Setup, step 10, Phone number.

Pull calls, appointments and messages into your own tools, or get told the moment something happens.

• Read-only endpoints for calls (with transcripts), appointments, messages and your business profile.
• Bearer keys that are shown once and can be revoked. 120 requests per minute per key.
• Webhooks for call.completed, appointment.booked, appointment.cancelled and emergency.flagged.
• Each delivery is signed with HMAC-SHA256 (Rw-Signature). Endpoints must be public HTTPS.

Where: More, then Developers (account owners).

After a call, you get the result by email.

• A call summary with a link to open the call. The caller's number is masked in the email.
• A separate urgent alert for emergencies, with the callback number and address when the caller gave them.
• A new-message email when someone leaves a message.

Where: Sent to the account owners.

Booking confirmations and one reminder, by text.

• Only to callers who gave their number during the call, from your own number.
• One confirmation and one reminder before the visit. STOP, START and HELP are handled automatically.
• US carrier registration (10DLC) has to be approved first, so texting is off by default and switched on per account.
• Until it is on, confirmations go by email only.

Where: Nothing to set up on your side. We switch it on once registration is approved.