TEXTS AND BILLING
Billing and invoices
Where to see your plan, minutes used, invoices and receipts, and what happens if a payment is missed.
Billing is under More, then Billing. Only account owners can see it. Your price is the one on the quote you accepted. List prices, included minutes and overage rates are on Pricing.
Your plan
- Plan name and monthly price, the day each month you are invoiced, and the next invoice date.
- Minutes used so far this billing period against the minutes included. Usage updates daily.
- Extra minutes are billed at the per-minute rate on your quote, and are added to your next invoice.
Balance
New invoices are emailed to you with a link to pay. Open invoices also appear under Balance with a View / pay button. If nothing is owed, it says you are all paid up.
Payment method and receipts
- Manage payment method opens a secure payment portal to update your card or review saved payment details.
- Receipts lists paid invoices with a View link.
If a payment is missed
You get reminder emails, and the Balance card shows PAYMENT OVERDUE. If an invoice is still unpaid 21 days after its due date, your agent stops answering calls, and callers get a short message that you cannot take their call. Paying the invoice is what gets it going again.
Common questions
What happens if I use more than my included minutes?
Extra minutes are charged at the per-minute rate on your quote and added to your next invoice. The Billing page shows how many you are over.
Why can I not see Billing?
Billing, Developers and Team are for account owners. Ask an owner on your account.
Still stuck?
Contact us