CALLS AND EMERGENCIES
What the AI will and won't say about price
You decide, service by service, whether the agent says no price, a range, or an exact price.
The agent cannot make up a price. It can only repeat what you wrote. Prices are set per service under Settings, then Services & pricing (setup step 5).
For each service
- Service name and Description. What the service is called and what it is.
- Minutes. How long a visit takes. This is used to build slots.
- Price disclosure. Choose Never quote, Range or Exact.
- What may be said about price. The words the agent is allowed to use.
- Bookable by phone. Whether the agent can book this service.
What each choice does
- Never quote is the default. The agent does not give a number. It offers to have someone call back with a price.
- Range and Exact. The agent shares the text you wrote, and nothing more. For example, you might write "Diagnostic visits start at $89" (example wording, use your own).
You can add more services with Add another service.
If you charge an after-hours fee for emergencies, that wording goes under Emergency & on-call, in After-hours fee wording (optional).
Common questions
Can the agent give a discount or negotiate?
No. It can only say the text you wrote for that service.
What if a caller pushes for a price and I chose Never quote?
The agent does not give a number. It offers to take their details so someone can call back.
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