WATER DAMAGE RESTORATION · FOR RESTORATION COMPANIES
An AI receptionist for water damage restoration companies.
Answers 24/7, checks your real availability, books the job, and runs your emergency protocols. Built for restoration businesses.
Water damage calls
Takes the address, what happened and whether water is still active, then books an assessment from your real availability.
Fire & smoke damage
Captures the property and affected areas and passes the details to your team, with a fixed safety script if there is smoke or fire.
Estimates & insurance questions
Books assessment visits, notes whether a claim is open, and takes a message for anything only your team should answer.
Hear a restoration call, start to finish.
Example calls with a fictional restoration shop. Each tool step is what the agent actually checks before it answers.
Sample call on the demo shop. This player steps through the transcript; audio isn't published yet.
Active flooding, sewage backups and fire or smoke damage each get a fixed safety script (the fire script tells callers to leave and call 911) and an urgent alert to you. The agent never diagnoses, never estimates damage or cost, and never promises an arrival time.
If you turn on live routing, the call then rings your on-call phone, and whoever presses 1 takes it. Otherwise, or if nobody picks up, you get an urgent alert and the caller is told someone will call back.
What missed calls cost a restoration company.
Starts at an example job value of $2,500 for restoration. It is an illustration, not a measured result: set your own numbers.
The missed-call math
A year of voicemail adds up.
12-month total
$455,000 over twelve months: about $37,917 a month and $8,750 a week.
Running total of jobs missed, by month, rising to $455,000 in December.
Questions restoration companies ask.
Can it tell a caller how long drying will take or what it will cost?
No. It never estimates damage, drying time or cost. It books an assessment from your real calendar, and it only quotes a price for a service where you have chosen to allow one.
Does it answer insurance questions?
No. It can note that a caller has a claim open and pass a message to your team, and you decide what to say about coverage.
Does it book into my real calendar?
Yes. It checks availability from your Google Calendar or the built-in calendar and only offers open slots, so it cannot double-book. Hours, closures and service-area ZIPs come from your settings, never a guess.
Will it quote prices?
Only what you allow. For each service you choose never, a range, or an exact price. If a caller asks and you said never, it offers a callback instead of guessing.
What if a caller wants a person?
If you turn on live routing, it rings the numbers you set and connects whoever presses 1. Otherwise, or if nobody picks up, it takes a message with a callback number. You get a summary of every call by email.
Does it say it is an AI?
Yes, honestly, if asked. You control whether it also says so in the greeting and whether a recording notice plays.
Reading for restoration companies.
On a restoration emergency call the phone reads a fixed safety message and alerts you, or rings your on-call team if live routing is on, and nothing more.
ReadMissed-call math for restoration companiesA worked example with every assumption on the table, so you can replace it with your own numbers.
Read